City of Norfolk Department of Public Works Cloud-Based Processes Streamline Multi-Million Dollar Capital Program

September 5, 2018

"Our inspectors are able to create, access and review reports in the field anytime."City of Norfolk DPWChris Guvernator

The Norfolk Department of Public Works Design Division procures and manages design and construction for approximately $61.1 million in Capital Improvement Program (CIP) projects.


  • Reliance on spreadsheets, paper files
  • Too many customized inspection forms
  • Disconnected, inefficient change order process
  • Tedious data input to multiple spreadsheets and paper reports
  • Limited process accountability and visibility
  • Leverage e-Builder’s integrated project management information system
  • De-bottleneck project management processes
  • Improve consistency of inspector reporting
  • Introduce potential change order application
  • Centralized easy to access database
  • Standardized workflows & streamlined processes
  • Instant access to real-time data
  • Increased transparency & accountability
  • Time-consuming verbal updates in the hallway have been minimized
  • Project meetings focus on solving problems instead of project status
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