Optimizing Owner Organizations The Impact of Policies and Practices on Performance for Healthcare Owners

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O P T IMI Z IN G T HE O W NE R O R G A NI Z AT I O N: HE A LT H C A R E INTRODUCTION © Dodge Data & Analytics Smar tMarket Brief Premier Par tner: e-Builder Optimizing the Owner Organization: Healthcare 2 Introduction We are honored to have the opportunity to participate in this important research in partnership with Dodge Data & Analytics. e-Builder strives to help owners of capital projects become more efficient and ultimately reduce the cost of capital programs. By embarking on this research journey with Dodge Analytics, we aim to highlight the best practices that world-class owner organizations are implementing. We hope you find the results from this report insightful and that it helps you deliver best-in-class projects. Ron Antevy Jon Antevy CEO Co-Founder e-Builder e-Builder Message From e-builder Dodge Data & Analytics surveyed 174 owners from a wide variety of project types (both buildings and infrastructure) about: ■ Cost, schedule and quality performance metrics from recently completed (3 years) projects. ■ Information about the tools and tactics they employed to mange those projects. ■ Information about how they operate their internal capital projects delivery organizations. A report was published in 2016 citing frequency and causes of performance issues, and correlating the use of specific tools, tactics and policies with improved performance. HEALTHCARE FOCUS To provide a more market-focused perspective, this report analyzes only the responses from owners who are involved with healthcare projects. In some instances their results are compared with the full study for a broader industry context. We believe the findings provide unique and critical guidance to healthcare owners regarding tools and tactics that are associated with better project performance, including project delivery and internal team management approaches. RELATED RESEARCH Also included in this report are summaries of two other Dodge studies that reinforce and amplify these findings: ■ Managing Risk in the Construction Industry ■ Owner Project Performance CONTENTS 3 Project Performance Performance Challenges Budget Performance Schedule Performance Quality Performance 8 Practices & Impacts Top Performer Analysis Nurturing Talent Organizational Culture Measuring Project Performance Use of Project Management Information Systems (PMIS) Stakeholder Engagement 14 Key Findings 16 Related Research 25 Research Demographics 27 Contacts & Resources ABOUT THIS SMARTMARKET BRIEF

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