Customer Stories

Hospital Sisters Health System (HSHS) Springfield, Illinois

Issue link:

Contents of this Issue


Page 0 of 1 800.580.9322 CASE STUDY 05/29/18 "I don't know how much money we've saved by eliminating our mail costs—but it's a lot. We're no longer shuffling huge amounts of paper from one office to another—which was one of the key benefits we wanted to achieve with this transition. Everything is readily accessible, tracked and managed in one central repository." — Tim Ferguson, System Director Facilities Management for the HSHS Hospital Sisters Health System (HSHS) Springfield, Illinois Hospital Sisters Health System Springfield, Illinois The Hospital Sisters Health System (HSHS), sponsored by Hospital Sisters of St. Francis, is a multi-institutional catholic healthcare system comprised of 15 hospitals and more than 225 physician practice sites in rural and midsized Illinois and Wisconsin communities. HSHS serves a population of 2.6 million. Over the last decade, the healthcare provider has nearly doubled the number of primary care and specialty practitioners to meet growing needs. To support ongoing growth, HSHS invested $32 million in facilities that ranged from remodeling new operating room suites to the construction of new care facilities. As well, HSHS just completed the construction of a new $2 million 8,200-square-foot medical facility that is scheduled to open early fall 2018. Tim Ferguson, System Director Facilities Management for the HSHS since 2011, and his team of Divisional Facilities Directors and Facilities Managers, is charged with facilitating all capital construction projects within HSHS. On average, the group spends around $100 million in construction annually. This past year, that spend included the completion of a new $350 million replacement hospital in O'Fallon Illinois. Legacy Approach Like many large organizations, HSHS has long relied on spreadsheets, email and paper for asset management, design, construction and operations/maintenance. Ferguson notes, "A few years ago, auditors evaluated our system and noted that our paperwork and documentation systems were weak. We had no common repository for documents and approvals took weeks to go from our people to our consultants, architects and contractors. The auditors said we're running a multi-million-dollar facility program like $100,000 project." As an example, a change order would take 6-8 weeks to execute from start to finish. In 2016, HSHS teamed with a third-party management organization to assess program management information systems (PMIS). The team began the process with an evaluation of HSHS workflow and needs. Then they compared our needs to available PMIS solutions.

Articles in this issue

Links on this page

view archives of Customer Stories - Hospital Sisters Health System (HSHS) Springfield, Illinois