Customer Stories

Sunnyvale Public Works Department/ Engineering Division

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Page 0 of 1 800.580.9322 CASE STUDY 03/26/18 "With help from a cloud-based program management information system, we can show residents and businesses alike that a public organization can work efficiently and effectively to develop and deliver critical infrastructure," Nasser Fakih, Assistant City Engineer, Public Works Department/Engineering Division. "e-Builder is showcasing the City of Sunnyvale in a positive manner." Sunnyvale Public Works Department/ Engineering Division Sunnyvale Public Works Department/ Engineering Division, City of Sunnyvale, California Located in the heart of Silicon Valley, the City of Sunnyvale is home to more than 140,000 residents (2010 Census) and a place of business to an additional 100,000 daily commuters—all living and working in just over 22 square miles. The Sunnyvale Public Works Department (SPWD) is charged with maintaining and upgrading city facilities and infrastructure. These responsibilities include traffic and transportation planning, pavement operations, street trees, median landscaping, concrete maintenance, administration and engineering. The Engineering Division is comprised of Project Administration Section (PAS) and the Land Development Section. PAS specifically manages design and construction of capital projects that range in value from small community sidewalk improvements to multi-million-dollar programs to build new assets such as roads and bridges. Until two years ago, a large majority of the design, engineering and construction activities were managed with spreadsheets and emails. That all changed in 2016 when the SPWD's PAS underwent a complete technology transformation, adopting a cloud-based enterprise-wide program management information system (PMIS). CHALLENGE SPWD's PAS comprises of about 15 people that includes engineers and design and construction project managers, inspectors, labor compliance and admin staff. A 16-year veteran with the SPWD, Nasser Fakih has seen it all. He's currently the Assistant City Engineer within the Engineering Division, responsible for construction management. Prior to this position, he was the Manager of Design and Construction of City's Capital Improvement Program. He adds, "We're a growing city, with many projects ongoing at any given time and many more proposed. Like many public agencies, we relied on a paper-based workflow." Looking back, he remembers the many spreadsheets that were used to keep track of projects in various stages of design or construction. Fakih adds, "We would have to grab data from multiple sources, print them and pull them together to make sense." That took a lot of time. "We used to mark-up spreadsheets with a pencil and then give to our admin to update," Fakih explains.

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