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Optimizing Owner Organization: The Impact of Policies and Practices on Performance for All Building Owners

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O P T IMI Z IN G T HE O W NE R O R G A NI Z AT I O N: A L L BUIL D IN G S INTRODUCTION © Dodge Data & Analytics w w w.construction.com Premier Par tner: e-Builder Optimizing the Owner Organization: All Buildings 2 Introduction We are honored to have the opportunity to participate in this important research in partnership with Dodge Data & Analytics. e-Builder strives to help owners of capital projects become more efficient and ultimately reduce the cost of capital programs. By embarking on this research journey with Dodge Analytics, we aim to highlight the best practices that world-class owner organizations are implementing. We hope you find the results from this report insightful and that it helps you deliver best-in-class projects. Ron Antevy Jon Antevy CEO Co-Founder e-Builder e-Builder Message From e-builder Dodge Data & Analytics surveyed 174 owners from a wide variety of project types (both buildings and infrastructure) about: ■ Cost, schedule and quality performance metrics from recently completed (3 years) projects. ■ Information about the tools and tactics they employed to mange those projects. ■ Information about how they operate their internal capital proj- ects delivery organizations. A report was published in 2016 citing frequency and causes of performance issues ,and correlating the use of specific tools, tactics and policies with improved performance. BUILDING FOCUS To provide a more focused perspective, this report analyzes only the responses from owners who are involved with building projects, excluding infrastructure. In some instances their results are compared with the full study for a broader industry context. We believe the findings provide unique and critical guidance to building owners regarding tools and tactics that are correlated with better project performance, including project delivery and internal team management approaches.. RELATED RESEARCH Also included in this report is a summary of two other Dodge studies which reinforce and amplify these findings: ■ Managing Risk in the Construction Industry ■ Owner Project Performance ABOUT THIS SMARTMARKET BRIEF CONTENTS 3 Project Performance Performance Challenges Budget Performance Schedule Performance Quality Performance 8 Practices & Impacts Top Performer Analysis Nurturing Talent Organizational Culture Measuring Project Performance Use of Project Management Information Systems (PMIS) Stakeholder Engagement 14 Key Findings 16 Related Research 25 Research Demographics 27 Contacts & Resources

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