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5 Steps to a Successful Technology-Enabled Transition

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Five Steps to a Successful Technology- Enabled Transition: Managing Proactive Change in the Valley of Despair Change is frightening for most people, even when everyone knows it's for the better. The good news is there are proven tools and techniques that help manage the change in an organization. Change management is a systematic approach to rolling out a modernization or transformation within an organization with the goal of improving processes or technologies. A successful change management endeavor begins with a clear understanding of the final outcome, but also the path to get there and navigating successfully through the valley of despair. The valley is a low point in any process where the constituents feel fear and gloom of the unknown. While in the valley, people are less productive. This is a result of change in routine as they move away from the "way things were done" to the desired outcome. This is normal. After this period, and you come out of the valley of despair, your team's productivity and morale will climb far beyond where it was prior to the change. There are only two variables you can control while crossing the valley: how long you'll linger and how far down you'll go. If you don't plan for the valley because you think you can avoid it, you'll go deep and stay there awhile. Whenever this happens to an organization trying to instill change, it reverts back to its old ways, making the change effort a failure. A successful change management endeavor depends on a realistic understanding of the problem that needs to be solved. In addition, and more importantly, successful change management depends on how leadership navigates the people who are relied upon to implement the change and then work in the new way of doing things. The following are five steps to a successful technology-enabled transition through the valley of despair. They are based on real life experiences and success stories from e-Builder's Vice President of Professional Services, Lisa Ruggieri, who has managed over thousands of software and hardware implementations in her career and over 500 SaaS implementations with e-Builder. Real life e-Builder customer examples are used throughout; however, each best practice case can be expanded to just about any organization, in any industry looking to manage change. There are only two variables you can control while crossing the valley: how long you'll linger and how far down you'll go.

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